Ensuring Continuity Through Large-Scale VPN Migration

Large-Scale VPN User Migration for a Global Cybersecurity Provider

Industry: Cyber security, antivirus

Highlights: Users Migration, Infrastructure

“Migrating 3 million active VPN users without disrupting service was a major priority for us. The phased rollout was executed with precision, allowing us to maintain a consistent user experience while improving network performance and expanding global coverage. The project gave us a stronger, more scalable VPN foundation for our growing customer base”

Senior Technology Leader, Global Cybersecurity Provider

Company Overview

 A globally recognized cybersecurity and antivirus software provider, operating in the industry for over a decade, partnered with us to migrate a large portion of their VPN user base to a new infrastructure.

The company serves millions of users worldwide through its cybersecurity suite, which includes antivirus, privacy protection, and VPN services.


As their VPN user base continued to grow rapidly, the partner required a more scalable and performance-optimized network to ensure a consistent experience for their global customers.

Challenges

 The partner needed to migrate approximately 3 million active VPN users from their existing infrastructure to a new network without disrupting the user experience. The key challenges included:

  • Seamlessly transitioning millions of active users without service downtime
  • Maintaining stable VPN connectivity and speeds during the migration process
  • Ensuring users could continue connecting to familiar VPN locations
  • Completing the migration quickly while maintaining service reliability

Because the VPN service was integrated within the partner’s cybersecurity product suite, any interruption in service could directly impact customer trust and product reliability.

Innovative Solution

 Our team designed a phased user migration strategy to move users gradually from the partner’s previous infrastructure to our global VPN network.

The implementation included:

  • A carefully staged migration process to prevent traffic spikes or service disruption.
  • Integration with our global VPN server network across multiple regions
  • Traffic balancing and routing optimization to maintain consistent connection speeds
  • Continuous monitoring throughout the migration period to ensure service stability

Our technical teams worked closely with the partner to coordinate each phase of the migration and ensure the transition remained invisible to end users.

Results

  • Successfully migrated 3 million active VPN users
  • Migration completed within 40 days
  • No major service disruptions during the transition
  • Improved connection speeds and network reliability
  • Expanded access to additional VPN server locations worldwide

Outcome
 Following the migration, the partner was able to provide their customers with a more stable and scalable VPN service integrated within their cybersecurity platform. The project demonstrated our ability to support large-scale enterprise deployments and execute complex user migrations efficiently while maintaining service continuity.